Frequently Asked Questions from Retailers

As a retailer, you benefit from mobile-pocket being an already established app – ready to host your digital loyalty program. Integration is simple, fast, and cost-efficient. The best part: your loyal customers are already there. Don’t let this potential go to waste, make the most of it.

Your regular customers store their loyalty cards digitally in the mobile-pocket loyalty card app. You can use our business portal, a web-based content management system, to:

• manage your loyalty card
• create campaigns
• determine what works best

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Yes. mobile-pocket is in no way a competitor to your existing app. On the contrary: mobile-pocket is the ideal complement.

Millions of consumers worldwide use mobile-pocket to store all their loyalty cards in one place. This creates added value for them, as the app provides discounts and benefits when shopping with different retailers—without the hassle of carrying stacks of plastic cards or downloading separate apps for each retailer.

For retailers, this translates into greater reach. With their offers in mobile-pocket, they can also engage potential new loyal customers who originally started using the app because of another brand. This way, customer retention and new customer acquisition go hand in hand—an advantage you don’t have with a brand-owned app.

Your loyal customers are already there. With our potential check, you can find out how many. In line with an omnichannel strategy, your loyalty program should also have a presence in mobile-pocket.

The mobile-pocket basic package includes the following services:

• Customer loyalty - setup & support
  • Creating and managing the customer card, company data, user support
  • Creation and management of branch finder, branch details, contact data, opening hours, etc.
  • Creation and management of keywords for improved findability of the loyalty card
• Independent campaign management in the business portal
  • Access to the business portal (role-based, client-enabled)
  • mobile-pocket business portal online training
  • Unlimited creation and management of campaigns and offers
  • Target group-based campaigns (targeting) based on customer numbers
  • Redeemable vouchers (code- or number-based)
  • Direct links to external content
  • System statistics on card utilisation, campaigns, etc.

Onboarding includes setting up your account and your customer loyalty programme as well as training in the business portal. Depending on how quickly you have compiled all the assets (see specifications below) and a date is found for the online training, this takes an average of 5 working days.

No. Our business portal is an easy-to-use CMS. Training is also part of the onboarding process. If you need support, simply contact our support team via email at contact@mobile-pocket.com.

If you have all the assets for creating a campaign at hand, the campaign is created in 3 minutes. As you can create as many campaigns as you like, you can decide for yourself how much time you want to invest in mobile-pocket.

Do you have any questions or need support with campaign management in the business portal? Our support team will be happy to help and can be contacted by email at contact@mobile-pocket.com.

We are subject to the GDPR and take data security very seriously. We do not use cloud services for data, but store it on a Tier 3+ secured server in Germany. Data transmission is also secured, access from outside is only possible via authenticated connections and takes place via https. Personal data must be processed in order to use the mobile-pocket app. Which data is processed for which purpose can be found in our privacy policy.

We have also appointed a data protection officer. This can be reached at the e-mail address datenschutz@mobile-pocket.com.

Please send us your company logo as .eps or .png in RGB, with a transparent background, in the size 800 x 800 pixels.

We need the following information to display your customer card correctly in the catalogue:

• Card name
• Card image: 1600 x 1009 pixels, .png
• Does the card have a code, a number, or both?
• If the card has a code, what type of code is it (please provide us with the exact designation, e.g. EAN 13, Code 128, QR-Code....)?
• Should the code and/or number be optional or mandatory for storing the card?

You need the following assets to create a campaign:

• Image: 1:1 - 3:1, .png, 800 px width
• Title: max. 50 characters
• Subtitle: max. 50 characters
• Description: Plain text
• Content element (please select - max. 3):
  • Link
    • Title
    • Link
  • Additional text
    • Title
    • Text (highlighting and enumerations possible)
  • Telephone number
    • Call to Action
    • Telephone number
  • Email address
    • Call to Action
    • Email address
  • Video
    • Title
    • Youtube URL
  • Barcode / QR code
    • Code number
    • Code type (please send us the exact designation, e.g. EAN 13, Code 128, QR-Code....)